yt99 Privacy Policy
Your personal information matters greatly to us. This policy provides a full description of how yt99 collects, stores, and protects your information.
1 Introduction and Scope
This Privacy Policy ("Policy") applies to the yt99 platform and all of its associated services. By using our website, you agree to the terms of this Policy. Please read this Policy carefully.
About Us
yt99 is an online entertainment and betting platform serving users in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.
This Policy will inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. This Policy may change from time to time. We will notify you appropriately of any significant changes.
This platform is intended only for individuals aged 21 or older.
2 What Information We Collect
Identity Information
We may collect the following information during account registration and use of our services:
- Full name and date of birth
- Email address
- Residential address
- National ID card or passport details (for identity verification)
- Username and password
Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, or Rocket number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
We never store full card numbers or banking PINs.
Technical Information
The following information is collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Operating system information
- Login time and session data
- Information obtained from cookies and similar tracking technologies
Usage Information
To improve our services, we also keep information about how you use the platform:
- Preferred game categories and activities
- Betting history and patterns
- Participation in promotional offers
- Records of contact with customer support
- Preferred language and regional settings
3 Purpose of Using Your Information
yt99 uses your personal information only for the following legitimate purposes:
Account Management
We use your identity information to create, verify, and securely manage your account. Age verification and identity confirmation are an important part of our responsible service.
Processing Financial Transactions
We use your financial information to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit and withdrawal is ৳500.
Fraud Prevention and Security
We monitor suspicious activity to protect our platform and our users' funds. This includes IP logging, transaction analysis, and security audits.
Customer Support
Our 24/7 live chat team uses your account information to resolve your issues and answer your questions. This is essential for providing you with fast and effective support.
Service Improvement
By analysing your usage patterns, we continuously improve the experience on our platform. This helps us design better games, promotions, and interfaces.
Communication and Promotions
With your consent, we may email you about bonus offers, promotional notifications, and platform updates. You can stop receiving these communications at any time.
4 Cookies and Tracking Technology
yt99 uses cookies and similar technologies on our website. These are stored as small data files in your browser and help improve your experience.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, carry out security checks, and keep basic functions running. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using our website. The information collected is used for statistical purposes and is not personally identifiable.
Preference Cookies
These cookies remember your preferences — such as language settings and interface preferences. They provide a more personalised experience on your next visit.
Cookie Controls
You can control cookies through your browser settings. However, disabling some cookies may affect the functionality of our services. Essential cookies are always active because the website cannot function properly without them.
5 Sharing Information with Third Parties
yt99 does not sell your personal information or transfer it to third parties without a relevant reason. However, information may be shared in the following circumstances:
Payment Processors
To complete financial transactions via bKash, Nagad, Rocket, or bank transfer, we share the necessary information with the relevant payment providers. These providers are bound by their own privacy policies and are committed to keeping your information secure.
Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — may monitor your gaming activity. This is necessary to ensure fair play and to provide technical support.
Legal Obligations
We may be required to provide the necessary information to authorities in order to comply with court orders, lawful requests from law enforcement agencies, or applicable law.
Technology Service Providers
We use trusted third-party services for website hosting, data analytics, and customer service technology. These providers operate under strict confidentiality agreements.
6 Information Security Measures
To ensure the security of your information, yt99 follows industry-standard security technologies and practices:
SSL Encryption
Our website uses SSL (Secure Socket Layer) encryption. All data transferred between your browser and our servers is transmitted in an encrypted state.
Secure Data Storage
Your information is stored on secure servers. Sensitive data such as passwords is stored in hashed form and is not visible directly to any staff member.
Trained Staff
Our staff are trained in privacy and data protection. Only authorised staff have access to the data they need, and they are subject to confidentiality agreements.
Regular Security Audits
We regularly assess the security of our systems and processes. Identifying potential vulnerabilities and resolving them promptly is our priority.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems. Round-the-clock monitoring is in place to prevent unauthorised access.
Data Backup
We maintain regular data backups to prevent loss of your information. Your account information remains protected even in the event of a technical failure.
7 Your Rights and Controls
yt99 is committed to giving you the greatest possible control over your personal information. You have the following rights:
Right to Access Your Information
You have the right to request to see what information we hold about you. To make this request, contact us via live chat or email.
Right to Correct Your Information
If your profile contains incorrect or incomplete information, you can request that it be corrected. Ensuring accurate information is in our mutual interest.
Right to Delete Your Information
In certain circumstances, you may request that your personal information be deleted. However, we have the right to retain information that is required to fulfil legal obligations or to resolve ongoing disputes.
Right to Restrict Processing
You have the right to stop certain uses of your information — such as marketing communications. Please contact our customer support in this regard.
How to Exercise Your Rights
To exercise any of the rights mentioned above, you can contact us via our 24/7 live chat or by email at [email protected]. We will verify your request and respond in a timely manner.
8 Data Retention Period
Active Accounts
We retain all of your information for as long as your account is active. This allows you to access uninterrupted service and your history.
Closed Accounts
Even after an account is closed, certain information is retained for a specified period to meet legal obligations. After this period, the information is securely deleted.
Financial Records
Records of financial transactions are retained for the period required by law. This is necessary for resolving disputes and complying with financial regulations.
Support Records
Records of your contact with customer support are retained for a specified period to improve future support quality and for dispute resolution.
9 Responsible Gaming and Personal Information
We may monitor your usage data to ensure responsible gaming. This is for your protection — not for any commercial purpose.
Use of Information to Protect Users
yt99 is fully committed to responsible gaming. We may analyse your usage patterns to identify problematic gaming behaviour. Where necessary, we may contact you and offer support.
You can also use our responsible gaming tools yourself — such as setting deposit limits and self-exclusion. This information is kept strictly confidential.
10 Protecting Minors' Information
Age Verification Policy
yt99 provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.
Age verification is mandatory at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information. If you believe a minor has accessed our platform, please notify us immediately.
11 Policy Changes & Updates
Notice of Changes
yt99 may update this privacy policy from time to time. If there are significant changes to the policy, we will:
- Display a notice on the website
- Notify registered users by email
- Update the "Last Updated" date at the top of the policy
If you continue using the platform after any changes, you will be considered to have accepted the new policy. For significant changes, your explicit consent may be sought.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Speak with our privacy team
Live Chat: 24/7 live chat support available in Bengali
Email: [email protected]
We generally respond to all requests promptly. Identity verification may be required for requests related to your personal information.
Related Documents
Please also read our other legal documents, which provide detailed information about your rights and responsibilities:
Have a General Question?
For any general questions about the yt99 platform beyond the privacy policy, please visit our FAQ section.